Collection of your Personal Information
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you to provide a service or carry out a transaction that you have requested such as purchasing products, signing up for the catalog mailing list or checking your account information. The personal information we collect may include your name, company or organization name, work or home email, work or home phone number, work or home address, and credit card information. Personal information is only obtained when you voluntarily provide the information to us. Once you choose to provide us with personal information, you can be assured it will be used only to support your relationship with LAK Project. We take seriously the trust you place in us and will not sell, rent or lease your personal information to others.
Use of Your Personal Information
The personal information collected on this Site will be used to operate the Site and to provide the service(s) or carry out the transaction(s) you have requested or authorized. In support of these uses, LAK Project may use personal information to provide you with more effective customer service, to improve the Site and any related LAK Project products or services, and to make the Site easier to use by eliminating the need for you to repeatedly enter the same information. We take seriously the trust you place in us and will not sell, rent or lease your personal information to others.
Disclosure of Personal Information For Legal Purposes
LAK Project reserves the right to share your personal information with third parties if we believe such action is necessary in order to: (a) conform with the requirements of the law or to comply with legal process served upon us; (b) protect or defend our legal rights or property, ozgroomingworld.com.au or our users; or (c) investigate, prevent or take action regarding illegal activities, suspected fraud, and to act in urgent circumstances to protect the personal safety of employees or agents, users of LAK Project products or services or members of the public.
Access to Your Personal Information
You can review and edit the personal information and contact preferences you provided at this Site by visiting your online account. You will be asked to enter your User ID and password before viewing your personal information. At your online account you will be able to, view and edit personal information you have already given us at Ozgroomingworld.com.au, and view personal information about your account history and currant orders and shipping information.
Acceptance of Policy
Return Policy and Procedures
We understand some customers may not be satisfied with their purchases, and we understand all manufacturers have a small percentage of products that may have defects.
Knowing that, we have developed this policy with two objectives. First, our customers must be taken care of in a prompt manner. We will ensure they get (a) the right items they need, (b) by getting a replacement item, or (c) by getting a refund, less shipping costs, as soon as possible. Second, we must protect the profits of our company. We will do our best to see our customers get what they want when they want it. We will help our customers by suggesting items that fit their needs. And, we will do our best to buy quality products from reputable manufacturers.
Merchandise Returned Within 30 Days From The Date of Purchase
LAK Project will accept the return of merchandise within 30 days from the date of purchase, provided the product returned is in a saleable condition. All boxes, packaging, and accessories must be returned. The original purchase invoice, or a copy, must accompany the return. All returns must be pre-authorized.
A restocking fee of 15% of the item’s sold price may be charged when:
(a) an item is returned without original packaging;
(b) returned after 30 days.
The return must be inspected before applying credit or before giving the customer a replacement or a refund.
Seasonal items, books, videos, and DVD’s, may not be returned for exchange or credit.
Merchandise under the Manufacturer’s Warranty Period must be returned to the Manufacturer for repair or replacement, eg Wahl, Oster.
The Manufacturer may deem merchandise that has failed due to improper operation or use, customer neglect, lightning damage or other acts of God, or incidental damages may not be accepted as a repair or return.
How much does it cost to ship an order?
Our shipping rates are figured the same way as Australia Post (AusPost) and Couriers. AusPost rates are based on the weight, the size, and the destination of the package. Large items may incur higher shipping rates due to their dimensions. Heavy items may incur higher shipping rates due to their weight.
When will I get my order?
Most in stock items are shipped by ground within one business day after we receive cleared payment. We use AusPost and Fastway to ship most packages. Except for holiday periods, like Christmas, you should have your in stock items within five to seven business days. When calculating shipping days remember our carriers do not deliver on Saturday or Sunday.
For some large items, like grooming tables, we can only use courier company to delivery. Please provide street address (no PO Box accepted)
If Items go missing we shall provide with all relevant tracking information as confirmation of goods sent.